PAYMENT POLICY
Your credit card guarentees your lesson time. One week prior to your first scheduled lesson your credit card will be charged the full amount due. There is an annual $20 registration fee per child assessed to your first invoices of the year. We only take credit cards.

CANCELLATION POLICY
All cancellations must be made by 8am the day of your scheduled lesson. If not, a $25 cancellation fee will be charged to your account. Make-up lessons must be scheduled within four weeks of the cancellation but are not guaranteed with the same teacher. We reserve the right to substitute instructors for make-ups or instructor illness. In order to cancel, you must contact the Head Above Water office by phone. Instructors will not be responsible for relaying any information.

CONTINUATION POLICY
There is no guarantee that the same scheduled lesson time will be available for you in future sessions. We will do our best to work with you to get the day and time of your request. If you plan on continuation then let our offices know as soon as possible. Your continuation reservation is ensured only with a credit card and a confirmation from our billing department.

WEATHER POLICY
Lessons will be taught on rainy days (children find it fun to swim in the rain) unless Head Above Water determines that weather conditions are unsafe (i.e. lightning is present). Lessons will be rescheduled or refunded at the discretion of Head Above Water.

SEMI-PRIVATE LESSONS
Semi-Private lessons include splitting the time and cost of one lesson between two clients. In this case, either both children can be taught simultaneously in the pool or the duration of the lesson can be divided between them. If one person cancels prior to the 24-hour cancellation period, that lesson will be cancelled completely. See cancellation policy for details.

INSTRUCTOR CHANGES
We are committed to providing quality lessons for you and your children. We understand that children learn best when the teacher is consistent. Therefore, it is our goal to keep the same teacher for your series of lessons. Unfortunately, we cannot guarantee that the teacher will be the same each lesson as there are many factors that can cause a teacher to miss a lesson such as illness, travel, car trouble, or family emergency. In the event that the instructor must change we will notify you in advance and provide you with an option for another teacher or to reschedule your swim lesson upon the return of your current teacher.